Fast access to Rocky Linux, Apptainer, and Warewulf documentation.
Documentation and Resources for Rocky Linux, Apptainer, and Warewulf
Need quick access to open source documentation and other resources for Rocky Linux, Apptainer (formerly Singularity), or Warewulf? Community-driven open source projects have a wealth of resources available to help you get started.
Need More Help? Look No Further than CIQ.
Rocky Linux, Apptainer, and Warewulf were all originally founded by CIQ’s CEO, Gregory Kurtzer. Today, CIQ continues as a principal sponsor and active contributor to these projects and the community organizations behind them. And CIQ maintains a deep bench of technical experts in all of these technologies who can solve any technical issue you might encounter.
CIQ, Open Source to the Core
At CIQ, the Open Source Ethos informs all that we do. That’s why we encourage our customers to engage with the Community directly to learn first-hand about the many advantages of Rocky Linux. Our goal is to add value on top of Rocky Linux and other key open source technologies in the form of escalation support, customization, optimization, integration, and professional services.
THE CIQ SUPPORT PROMISE
We Support People, Not Sockets or Cores. People.
Whether for IT infrastructure or cutting-edge research, we believe in empowering people to do amazing things. When people succeed, teams succeed, and when teams succeed, organizations succeed. We start where it matters most: with the people.
With this model, we don’t count, audit, or bill for systems, entitlements, cloud instances, virtual machines, or containers because they don’t count. It’s the people who count.
|CIQ Support Offerings||Standard||Advanced|
|Hours of Coverage||Standard Business Day 6am–6pm PT||24×7|
|Support Channels||Self Help, Phone, Tickets, Email & Chat||Self Help, Phone, Tickets, Email & Chat|
|Number of Cases||Unlimited||Unlimited|
|Escalation Efforts||User, System Administration, and Security Escalation||Dedicated Point of Contact for User, System Administration, Security, Engineering, and Development Escalation|
|When By the Person||Unlimited Nodes, Containers, Virtual Machines||Unlimited Nodes, Containers, Virtual Machines|
|Response Times||Initial Response||Ongoing Response||Initial Response||Ongoing Response|
|Severity 1||1 Business Hour||1 Business Hour||15 Minutes||1 Hour|
|Severity 2||6 Business Hours||6 Business Hours||2 Hours||2 Hours or Agreed|
|Severity 3||6 Business Hours||1 Business Day||2 Hours||1 Day or Agreed|
|Severity 4||6 Business Hours||1 Business Day||2 Hours||1 Day or Agreed|
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