Rocky Linux Enterprise Support
Put the Fastest-Growing Enterprise Linux to Work for You, Backed by the Leading Experts in the Industry.
Rocky Linux is Built to Last
Rocky Linux is an open source operating system widely used in enterprise, cloud, hyperscale, and High Performance Computing environments. It is 100% bug-for-bug compatible with Red Hat Enterprise Linux (RHEL), and free to use—there are no, and never will be, licensing fees.
With regular updates and a 10-year committed support lifecycle for each major release, Rocky Linux is ideal for use in enterprise environments. It is easy to migrate from CentOS and other RHEL-derived Linux distributions, and it is secure and scalable.
Get Rocky Linux Support
If you decide Rocky Linux is right for you, where can you get enterprise-class support and services? Look no further than CIQ, the Founding Sponsor of the Rocky Linux project. Not only did our CEO, Gregory Kurtzer, create Rocky Linux (and its predecessor, CentOS), but also we employ the industry’s leading experts and Linux developers who can help you tackle the most challenging operating system challenges.
The first person you talk with will stay with you through resolution. We don’t route you to a call center or Level 1 support technician who doesn’t have the knowledge to solve your issue.
CIQ, Open Source to the Core
At CIQ, the Open Source Ethos informs all that we do. That’s why we encourage our customers to engage with the Community directly to learn first-hand about the many advantages of Rocky Linux. Our goal is to add value on top of Rocky Linux and other key open source technologies in the form of escalation support, customization, optimization, integration, and professional services.
|CIQ Support Offerings||Standard||Advanced|
|Hours of Coverage||Standard Business Day 6am–6pm PT||24×7|
|Support Channels||Self Help, Phone, Tickets, Email & Chat||Self Help, Phone, Tickets, Email & Chat|
|Number of Cases||Unlimited||Unlimited|
|Escalation Efforts||User, System Administration, and Security Escalation||Dedicated Point of Contact for User, System Administration, Security, Engineering, and Development Escalation|
|When By the Person||Unlimited Nodes, Containers, Virtual Machines||Unlimited Nodes, Containers, Virtual Machines|
|Response Times||Initial Response||Ongoing Response||Initial Response||Ongoing Response|
|Severity 1||1 Business Hour||1 Business Hour||15 Minutes||1 Hour|
|Severity 2||6 Business Hours||6 Business Hours||2 Hours||2 Hours or Agreed|
|Severity 3||6 Business Hours||1 Business Day||2 Hours||1 Day or Agreed|
|Severity 4||6 Business Hours||1 Business Day||2 Hours||1 Day or Agreed|
THE CIQ SUPPORT PROMISE
We Support People, Not Sockets or Cores. People.
Whether for IT infrastructure or cutting-edge research, we believe in empowering people to do amazing things. When people succeed, teams succeed, and when teams succeed, organizations succeed. We start where it matters most: with the people.
With this model, we don’t count, audit, or bill for systems, entitlements, cloud instances, virtual machines, or containers because they don’t count. It’s the people who count.
Get the Rocky Linux Support You Need